Fundamentals of the telecommunications industry in Canada

• Dec 30, 2024
• By Alice Yi

1. The Big Three Telecom Operators in Canada and Their Sub-Brands:
- Telus: Sub-brands include Koodo and Public Mobile. These sub-brands share the same network coverage as the main brand, with consistent signal strength.
- Rogers: Sub-brands include Fido and Chatr. Similarly, these sub-brands share the same network coverage as the main brand, with consistent signal strength.
- Bell: Sub-brands include Virgin Mobile and Lucky Mobile. These sub-brands also share the same network coverage as the main brand, with consistent signal strength.

While the network coverage is identical, sub-brands may differ in terms of data speeds and service quality.

2. Phone Number Ownership and Porting:
In Canada, phone numbers belong to individuals, not the carriers. Users have the right to port their numbers, and carriers are prohibited from blocking number porting.

3. Prepaid Account Real-Name Registration:
In Canada, prepaid plans typically do not require real-name registration. Users can register using any alias, and personal information can be updated or changed at any time.

4. Account Structure and Number Porting:
- A single account can include multiple phone numbers (one primary number and additional secondary numbers).
- According to Canadian telecom regulations, an account must have at least one primary number.
- When porting numbers, it is recommended to port secondary numbers first before porting the primary number.
- To port a primary number, you must contact customer service to switch the primary number to a secondary number before porting.
- The primary and secondary numbers can be swapped at any time.

5. Conditions for Number Porting:
- No outstanding balance on the account.
- The number must not be suspended.
- No active contract (e.g., phone plans with device financing).

6. Porting for Prepaid Users:
Prepaid users can port their numbers, but they must ensure their account information is complete and provide the necessary verification details.

7. Phone Plan Sales Channels in Canada:
- Sales points in shopping malls.
- Official websites.
- Authorized dealers.

Authorized dealers often offer the most competitive prices, but the discounts depend on the dealer's policies and promotions.

8. About eSIM:
- eSIM is a digital SIM card that allows activation of a cellular plan without the need for a physical SIM card.
- Both the carrier and the phone model must support eSIM to use this feature.
- CTExcel (China Telecom) in Canada does not support eSIM. The support status of other carriers should be checked on their official websites.
- Dual-SIM phones purchased in China generally do not support eSIM functionality. It is recommended to confirm compatibility in advance.